If you have proven experience of leading, coaching and developing a team in a customer focused retail business, this could be the role for you.
As a leader at Coffi Lab you will contribute to our success through a pro-active and entrepreneurial management style working with and nurturing your team to deliver an exceptional experience for our customers. You will be a passionate ambassador for Coffi Lab, championing our values to create a warm, safe environment. You will have the knowledge and experience to drive financial targets and maintain all Coffi Lab standards.
We are looking for someone to:
Successfully run a high volume & fast-paced store in line with Coffi Lab standards.
Deliver outstanding customer service.
Follow all operational processes and keep all relevant documentation up to date.
Hire and onboard all new store employees into the business.
Provide ongoing training & development to all team members using training materials provided. Ensure training is documented and kept on file.
Lead by example and promote the business in accordance with all training provided.
Show a clear understanding of your store budgets and strategically manage key financial metrics to ensure they are met.
Maintain optimum stock levels in order to achieve gross margin targets and manage the ordering process.
Plan rotas, schedule holidays and ensure they are correctly reflected on the system to support accurate reporting and payroll.
Ensure all Health and Safety compliance is followed.
Ideal candidates will need to:
Be a Leader. Through a dependable and kind approach to all things Coffi Lab our Store Managers support and develop their team.
Be heard. As Store Manager you will be continually communicating with your team, customers and colleagues in other departments. Excellent communication skills are needed to ensure that your message is understood.
Be a problem solver. Sometimes things go wrong, that’s unavoidable. Effective problem solving and decision making skills will be required.
Be proactive. Our Store Managers must be able to work under pressure, manage their time effectively, prioritising tasks and delegating as required.
Be efficient. Our Store Managers must be well organised and detail oriented with the ability to multi-task.
Be clear. Must be proficient in using software packages such as Microsoft, EPOS and PDQ with strong verbal and written English language skills.
No agencies please
About Coffi Lab
Inspired by our love of coffee and leafy neighbourhoods we seek to provide exceptional coffee, cosy gathering spaces and warm hospitality. All day. Every day.
Store Manager (Monmouth)
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